Knowledge management at Rijkswaterstaat: final report of the tour d'horizon

The increasing emphasis many companies are placing on knowledge management has not escaped the attention of members of the Strategic Development Group (Q). This report chronicles the initiatives undertaken by Rijkswaterstaat to learn more about what is new in knowledge management and its relevance to their organization. A summary of the activities and outcomes of each phase of the study is provided, followed by a review of initiatives launched within Rijkswaterstaat.